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How We Handle Privacy at calo388

We collect only what we need to operate your account, process DANA, OVO and GoPay deposits, and keep your sessions secure. You control access requests and deletion through the support channels below.

Account dataPayment recordsSession cookiesSupport requestsDevice access logs
calo388 How We Handle Privacy at calo388
CONTACT PATHS

Reach Us About Privacy

You can ask about data handling, request access to your records, or submit a deletion request through any of these channels. Live chat gets the fastest reply during our listed hours.

Live Chat Open the chat widget on any lobby page. Privacy and account-data questions route to a specialist who can pull records and explain what we hold. Response during listed support hours.
Email Send your request to the support address shown in the footer. Include your account username and a clear description of what you want reviewed, corrected or deleted. We reply within two business days.
Account Ticket Log in, open your dashboard, and file a ticket under the privacy or data-access category. Attach any documents if you are verifying identity for a deletion request. Replies appear in your ticket history.
HOW WE PROTECT IT

Data Handling Practices

We encrypt payment data in transit between your DANA, OVO or GoPay app and our servers, store passwords hashed rather than in plain text, and restrict internal access to account records to support staff who need them to resolve your ticket. Session tokens expire after inactivity so a forgotten login on a shared device does not stay open indefinitely.

Data Collection

We gather contact details at signup, payment verification for wallet deposits, session cookies to maintain login state, and device metadata like browser type and IP region to detect unusual access. No browsing history outside the platform.

Third-Party Sharing

Payment providers DANA, OVO and GoPay receive transaction amounts and your wallet account identifier to complete deposits and withdrawals. We do not sell, rent or share player lists with advertisers or data brokers.

Retention and Deletion

Account data and transaction logs stay active while you use the platform, then archived for the period local financial regulation requires after closure. Request deletion through support once that retention window ends.

Your Rights

Where local law provides data-access or portability rights, contact support to request a copy of your records, correct an error, or delete your account data after the regulatory retention period. We confirm identity before processing deletion.

Privacy Policy FAQ

We collect contact details, payment verification for DANA, OVO or GoPay deposits, device information like browser type and IP region, and session cookies to keep you logged in. We do not track activity outside the platform.

Payment providers DANA, OVO and GoPay receive transaction details to clear deposits and withdrawals. We do not sell player lists to advertisers or data brokers. Security and regulatory bodies may access records under legal process.

Active account records and transaction history stay available while you use the platform, then archived for the period local financial law requires after closure. Request deletion through support once that window ends.

Yes. Contact live chat, email support or file a ticket from your account dashboard. We will confirm your identity and provide records in a readable format where local law grants data-portability rights.

Submit a deletion request through live chat, email or an account ticket. We will close your account, process any pending withdrawals, and delete data after the mandatory regulatory retention period. Identity confirmation is required.

We use session cookies to maintain login state across lobby, live tables and sportsbook tabs. Disabling cookies will log you out after each page and break multi-tab browsing. We do not use advertising or tracking cookies.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.